Citizen Relationship Management, for management and government of the relationship between administration and citizen through the use of new technologies in a multipurpose prospect.

Standards and methodologies that Fides applies to the development of web application in the Public field, are perfectly in line with what is provided for by CNIPA’s standards and by Stanca’s law.

In particular, the basic rules to follow can be so summarized:

a. Triple version of the website or management (Normal Version, Version for people with disability of sight, Acoustic version for blind people);

b. Study of the background colour;

c. Study of the character colour;

d. Validation of the css, html, xml files;

e. On-line help for the web navigation ;

f. No animation for the graphics that can cause damages;

g. Exclusion without notice of pop-up windows or change of web page.