Third appointment with the We are Fides section: Elvira Uliano, Sales Manager in Fides speaks to us.
We are Fides: Flash interview to our Sales Manager Elvira Uliano.
What made you choose this profession?
First of all, customer satisfaction at work delivered and then the possibility of being able to collaborate with a very large number of people.
The passion for technology and the daily challenges of this sector are the characteristics that led me to pursue this career.
The variety of tasks assigned inspires me to do this job with passion.
What can not be missing from an account manager as a character gift?
A good account echoes the client’s needs and manages patiently critical with the resources that can arise in the company.
What is the biggest challenge of your job?
You must always be ready, available and with a very high attention threshold. The timing plays a crucial role to fight competition.
The account for the customer is a reference point for any problem or need the customer picks up the phone and asks for quick fixes, if not immediate.
You have to handle last-minute requests in a streamlined, knowing how to fit them into all the tasks in place at that time. You have to know how to draw and schedule everything possible in order to satisfy customers and accept the changes in the running understanding the priorities.
Being in direct contact with the client gives the opportunity to get feedback on its work and good ideas for the business strategies of the company I represent.
If you had to describe your work with 3 words which ones would you choose?
Unpredictability. Promptness. Versatility.
For every action there is an equal and opposite reaction.